Terms and Conditions

1. Acceptance

These Terms and Conditions (the "Terms") are a binding agreement between you (the "User") and Alberto Gallino, Via Cordara 32, 15121 Alessandria (AL), Italy, tax code GLLLRT01S26A182I ("Packify", "we"), who runs the website packify.cards (the "Platform"). By visiting the Platform, signing up or buying anything on it, you confirm that you have read and understood the Terms and that you accept all of them. If you do not accept them, do not use the Platform. We record the date and the version of the Terms you accept when you complete your registration.

2. Access requirements

The Platform is only for individuals who are at least 18 years old and legally able to enter into a contract. By using the Platform you confirm that this is true of you; we ask for your date of birth when you register. We may ask you for proof of age or identity at any time, and we may suspend or close an account when that proof is not given or when we have good reason to believe its holder is under 18.

3. Nature of the service

The Platform sells digital mystery packs ("Packs"). A Pack is a digital collectible: its cards are drawn at random from the card pool of its expansion, with the procedure described in Section 7, whose result you can verify, and nobody knows them until the Pack is opened. The cards in a Pack may be worth more or less than the price of the Pack. The pictures of Packs and cards on the Platform are digital samples: opening a Pack does not deliver a physical card. It gives you the right to each card in the Pack, which is added to your Binder (the "Binder"), with no expiry. From the Binder you can (a) sell a card back for Coins (Section 6), or (b) have the physical card shipped to you (Section 8). The Collection (Section 9) is the album that shows the cards you own.

4. Third-party trademarks and market prices

Packify has no affiliation, sponsorship or official link with The Pokémon Company International, Nintendo, Creatures, GAME FREAK, Konami, Bandai, Wizards of the Coast or Cardmarket, or with the companies of their groups, and none of them endorses the Platform. Card names, images, logos and trademarks belong to their owners; we use them only to identify the physical cards you can have shipped through the Platform. Any reference to market prices is indicative and comes from public sources; the card values shown on the Platform are Packify's reference values (Section 6).

5. Coins

Coins are prepaid credit that can be used only on the Platform, to buy Packs. You buy them with the payment methods offered through Stripe, at the published prices. Coins (i) have no cash value outside the Platform, (ii) cannot be converted into money or withdrawn, and are refunded only in the cases set out in these Terms, and (iii) cannot be moved from one account to another. When you spend Coins, purchased Coins are used first, then promotional Coins and Coins from Buybacks. When we close an account for a breach of these Terms, we may cancel the promotional Coins and the Coins obtained through the breach; purchased Coins not yet spent are refunded as set out in Section 15 and in the Coins Terms of Use. A purchase of Coins is final, except for your right to withdraw within 14 days from a purchase that is entirely unused (Section 12) and for the rights the law does not allow you to give up. Purchased Coins do not expire. The Coins Terms of Use, which are part of these Terms, explain how Coins are obtained and which Coins are promotional.

6. Buyback

You can sell back to Packify, at once, any card you got from a Pack, for as long as it is in your Binder (the "Buyback"), at the rate published at the time of the sale: today 75% of the card's reference value, for every card. The amount is credited in Coins. A card's reference value is the value fixed for it when the Pack was bought, shown when you open the Pack and in your Binder; values shown elsewhere on the Platform (for example in the shop or in the Collection) are the values of the day and are for information only. Reference values are set by Packify, based on data from Cardmarket's public price guide: they are Packify's own values, not market quotations, and may differ from the price of the same card on Cardmarket or on any other market. We may change the Buyback rate and the price sources at any time, for the future only: a new rate applies to the Buybacks made after the change, new values to the Packs bought after it.

7. Verifiability and pull rates

When you buy a Pack we generate a secret server seed for it and save its SHA-256 hash (the commitment). Your browser then sends a client seed, normally within seconds; if it cannot, it sends it the next time you visit Your Packs or open the Pack. As soon as the client seed arrives the Pack is sealed: its cards are drawn from the two seeds and the Pack's card pool, they can no longer change, and they stay secret until you open the Pack. When you open it we reveal the server seed. With the public verifier you can then check that the seed matches the commitment recorded for your Pack, and that your cards are the ones the draw gives from the two seeds and the card pool saved in the Pack.

Pull rates by value range are published on each Pack's page and purchase screen. A Pack keeps the card pool, the card values and the algorithm version of the moment it was bought: later changes never affect a Pack you have already bought.

For each expansion, if none of your last 9 Packs contained a HIT card (a card with a reference value of €5.00 or more), the next Pack you buy contains one.

The maximum value of the cards contained in a single Pack is subject to a cap applied uniformly to all Users by the Platform's card-selection software.

8. Physical cards and shipping

You can have the cards in your Binder shipped to you as physical cards. We send the cards we have in stock; the others we buy for you on the open market, and they are sent to you by us or straight by the supplier, tracked wherever possible. Shipping is paid first, in euros through Stripe (not in Coins), at these rates:

• €10.00 for every shipment, which covers up to 3 cards with a reference value of €10.00 or more each;
• €5.00 for each further card of €10.00 or more;
• €8.00 for each card under €10.00, on top of the €10.00.

For example, one card of €12.00 ships for €10.00, and one card of €3.00 for €18.00. When the cards in a request have a total reference value of €250.00 or less, the fee shown is final and you can pay it at once; above that amount the fee shown is the likely one, and we tell you the final fee when we approve the request, usually within 24 hours and within 5 working days at most, before you pay anything. You have 14 days to pay a final fee; after that the request is cancelled and the cards go back to your Binder. We ship only to the countries listed in the Shipping and Refund Policy.

For the cards we do not have in stock, we may use your shipping address to order them from our suppliers for you, so that they can be sent straight to you. As more than one supplier may be involved, your cards may arrive in more than one parcel or letter, on different days: this is normal and does not mean something is wrong with the order. Delivery usually takes 7 to 14 working days from payment; the time depends on how easily the card can be found on the market and on where it has to go. Shipping is open only to Users who have bought at least €9.99 of Coins (amounts actually paid, net of refunds and of disputed payments); until then your cards stay in your Binder, where you can keep them or sell them back at any time, but they cannot be shipped.

If a card cannot be found within a reasonable time and on reasonable commercial terms, we may credit you its full reference value in Coins instead of delivering it. If none of the cards you asked for can be found, the shipping fee is refunded in full to your payment method; if only some can be found, the fee is recalculated without the missing cards (the €10.00 stays due as long as one card ships) and the difference is credited in Coins.

Packify relies on professional logistics centres for the transport of parcels, precisely to avoid problems. Once we have handed a parcel to the courier, delivery times and the handling of the parcel are the courier's responsibility. If a parcel is lost or arrives damaged, we file a claim with the courier used for the shipment and follow the courier's rules for the refund. Risk passes to you on delivery. The cards we ship are always in Near Mint condition, by our standards; grading is not guaranteed unless we say so expressly.

Each time you request a shipment you tick a box to accept these shipping conditions. You see the shipping fee before you pay it, and paying it means you accept its amount. Until you pay you can cancel the request at no cost. Once you have paid, we order the cards: the request can no longer be cancelled or changed and the fee is not refundable, except in the cases above and in Section 15. Finding the fee too high is not a reason for a refund. More details are in the Shipping and Refund Policy, which is part of these Terms.

9. Collection

Your Collection shows, per expansion, which cards you own. Completing an expansion announces a reward we are still working on, the God Pack: until it is available, nothing changes on your cards.

10. Packify Cup

The Packify Cup is a monthly ranking of Users by Coins spent on Packs: every 500 Coins spent on a Pack counts as one point. Only Packs opened after your first Coins purchase count; welcome Packs and Packs gifted to you don't. In case of a tie, the User who reached the score first ranks higher. The month closes at midnight, Italian time, on the last day of the month.

Participation is automatic. Your username is shown publicly on the ranking — you choose it in the Packify Cup section and it cannot be changed. Until you choose one, the ranking shows a generic name. At the end of each month the first three Users in the final ranking win a prize: the first a God Pack, a Pack of five cards chosen in advance and shown on the Packify Cup page, in the theme (Pokémon or One Piece) the winner chooses; the second 10 Packs and the third 5 Packs of an expansion on sale on the Platform, which they choose. Winners are notified by email and claim their prize on the Packify Cup page: the prize Packs are added to their Packs as gifted Packs (so they don't count for the ranking), and their cards are ordinary cards, like those of any other Pack. The value shown for the God Pack is the value of its cards on the Platform on that day and changes with card prices. Users found in breach of these Terms (in particular Section 15) are excluded from the ranking and receive no prize. The prizes, the scoring or the schedule may be changed with effect from the following month, announced on the Platform in advance.

11. Free rewards

Registered Users with a verified email may claim free Coins once a day, and a larger amount once every 7 days of consecutive claims. Amounts are random draws within ranges set by us. Free rewards are promotional Coins: a promotion, not a right — we may change their amounts, frequency or conditions, or end them, with effect for the future only, and we may withhold them from accounts in breach of these Terms.

12. Withdrawal and refunds

Packs are digital content. You can withdraw from a Pack you have not opened within 14 days of its purchase, by writing to support from the email address of your account: the Coins you paid go back to your balance. When you open a Pack you ask us to deliver its contents at once, and you accept that you lose the right of withdrawal on that Pack (Art. 16(m) of Directive 2011/83/EU, Art. 59(1)(o) of the Italian Consumer Code and equivalent rules). Opened Packs are not refundable, and the cards a Pack contains, or their value, are never a reason for a refund.

Coins are prepaid credit. You can withdraw from a purchase of Coins that is entirely unused within 14 days of the payment, by writing to support: we refund it to the payment method you used. A purchase is entirely unused when no Coins have left your account since you made it and your balance still holds all the Coins it gave you; the bonus Coins that came with it are removed with the refund.

You see the shipping fee before you pay it. Once paid, it is refunded only in the cases set out in Sections 8 and 15 and in the Shipping and Refund Policy; finding it too high is not a reason for a refund.

13. Payments

Payments are handled by Stripe and are subject to Stripe's own terms. We do not store your card details. You agree to give correct billing details and you confirm that you are allowed to use the payment method you choose. If you open a chargeback or a payment dispute without contacting support first, we may suspend your account and any shipment in progress until the matter is settled. A disputed purchase of Coins — while the dispute is open, and afterwards if it is decided against us — no longer counts towards the €9.99 of Section 8, the Packs you bought from that purchase onwards do not count in the Packify Cup, and all your shipping requests are approved by us before payment, whatever the value of the cards; it still counts as your first Coins purchase, so the first-purchase free Packs no longer apply.

14. Nature of the purchase

Packs are sold as collectibles and entertainment: spend only what you can afford. The price of trading cards on the market changes over time and is outside our control. The reference values shown on the Platform are Packify's own values (Section 6): they are not a promise, a guarantee or a forecast of the price at which a card can be resold. The Platform is not an investment, savings or income product, and we give no investment or financial advice. You can close your account at any time by writing to support@packify.cards. If you ask us to close your account, you lose the Coins you have not used; before asking, you can have your cards shipped (Section 8).

15. Accounts and conduct

You are responsible for keeping your login details secret and for everything done with your account. You may not: (a) exploit bugs, use automation or tamper with the Pack, Coins or shipping systems; (b) use more than one account, or use accounts to abuse promotions, free rewards or the Packify Cup; (c) resell or hand over accounts or Coins. We may suspend or close the accounts involved in conduct of this kind and cancel what was obtained through it: Coins, Packs and cards obtained through fraud or abuse do not belong to the User, and we recognise no right to them.

One account per person. Each person may hold only one account, registered and used in their own name. You may not open or use more than one account, nor register or use accounts for different people under the same name — or with the same identity details, such as the same shipping recipient, address, phone number or payment method. The welcome bonus, the welcome Packs and the first-purchase free Packs are available once per person, not once per account. People who genuinely share a household may each have their own account, used only by the person named on it; we may ask for proof of identity (see Section 2).

Multiple accounts. It is forbidden to create further accounts to collect the welcome bonus or welcome Packs again — or other promotions or free rewards — and then turn what they give into Coins (for example through the Buyback of the cards pulled) to buy more Packs. When accounts share the same identity details, we may treat them as accounts of one person, classify this as abuse and close the accounts involved. On the accounts we close we may cancel: the promotional Coins; the Coins that come from them, including the Buyback of cards pulled from welcome Packs or from Packs bought with promotional Coins; and the Packs and cards obtained with those Coins, including shipment requests not yet dispatched. Using more than one account is not a fair use of the Platform, and an account that we close for this reason receives no shipment: no card is shipped from it, whichever Coins it was obtained with; a shipment already requested is not made, even if its fee has already been paid, and the fee is not refunded. Unspent purchased Coins are handled as set out in Section 5.

Suspension and ban. For a breach of the rules above we may suspend or permanently close (ban) the accounts involved. A banned account can no longer sign in, buy or open Packs, or request Buybacks or shipments. We notify you at your email address, and you can contest the decision by writing to support@packify.cards: we review it and, if the ban was a mistake, we lift it and restore what was cancelled.

Reviews. By writing a review on Packify you allow us to use it on the site, with your username and the photos you attach, as proof of our service. The review reward (see the Coins Terms of Use) is credited only for reviews that include your username and at least one real photo of the cards you received.

Respect. Whoever writes to Packify or about its staff — to support, by email, on social media or anywhere else — is asked to do so civilly, and by accepting these Terms you commit to it. It is a breach of these Terms to insult, threaten or harass Packify or its staff, or to make discriminatory remarks to them. It is never a breach to complain firmly, to disagree with a decision, to leave a negative review or opinion, or to use a right the law gives you, such as withdrawal, the legal guarantee, a payment dispute or a complaint to a consumer authority.

A breach of the rule on respect is dealt with only as follows. If the conduct is on record (for example in an email, a support request or a public post), we may end the contract for breach, by writing to you and naming the conduct. Threats and harassment allow this at once; in every other case we first warn you in writing and end the contract only if the conduct goes on. When the contract ends we settle everything that is open:

• (a) purchased Coins you have not spent are refunded at the price you paid, within 14 days of our notice, to the payment method you used or, if that is no longer possible, by bank transfer; promotional Coins are not refunded, and no purchased Coins are lost;
• (b) shipments already paid are completed; requests not yet paid are cancelled and their cards go back to your Binder;
• (c) the cards you already have stay yours: you can ask support at any time to have them shipped at the fees of Section 8, and the €9.99 threshold of Section 8 does not apply. No amount is paid in money for cards, or for Coins that were not purchased. This does not cover cards obtained through fraud or abuse, which are cancelled (see above);
• (d) the account is closed, and we may refuse a new registration or new purchases by the same person.

Once these refunds are made and any shipment is delivered, we owe nothing more under the contract. The rights the law gives you, also on cards already delivered, stay as they are, and nothing in this Section limits any other remedy of Packify or its staff.

16. System errors

A bug, a wrong calculation, a wrong price or a malfunction can sometimes alter what the Platform shows: Coins balances and amounts, prices, card values, published pull rates, the contents of a Pack and any other figure. What you receive because of such an error — a credit, Coins, a card value, any entitlement — gives you no right to keep it, even if you did not know of the error and acted in good faith. We may then, using reasonable judgement and without having to warn you first: put the figures right; take back, adjust or cancel what the error produced; and restore your account to where it would have been without the error. We do this in good faith and in proportion: we may, for instance, still carry out a shipment already requested or sent, or leave you a credit as a goodwill gesture, but these are our free choices and do not stop us from correcting the error. This Section stands apart from Section 15 and applies even where no rule was broken.

17. Intellectual property

Packify, or those who license it to Packify, owns the Platform: its software, including the software that draws the cards, its design and its texts, all protected by intellectual property law. You may use the Platform as these Terms allow and for nothing else; no other right passes to you. The trademarks of others stay theirs (Section 4).

18. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, loss of profit or loss of data arising from use of the Platform. Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, for personal injury, or any right that cannot be waived by consumers under applicable law, including the statutory warranty of conformity.

19. Changes

Packify may amend these Terms at any time. Continued use of the Platform after the effective date constitutes acceptance. The version of the Terms in force at the time of each purchase governs that purchase.

20. Governing law and jurisdiction

These Terms are governed by Italian law. The mandatory consumer-protection rules of your country of habitual residence in the EU still apply. Disputes go to the court of the place where the consumer lives, where the law requires it, and otherwise to the competent Italian courts.

21. Contact

For any question about these Terms or the service, write to our support team at support@packify.cards.